Top rated for customer service. What Our Customers Are Saying About Their Free Home Appointments in Northern Ireland
Ashleigh discusses fabric choices at a home appointment
At Village Blinds and Shutters, we’re committed to providing exceptional customer service, from the first contact to the final fitting. That’s why we offer free home consultations across Northern Ireland, allowing our design consultants to meet with you in your own space to discuss your needs and recommend the perfect window blinds and shutters
But what do our customers actually think about this experience? We take your feedback seriously, and we’re thrilled to share some of the positive comments we’ve received in our most recent customer survey:
Customer Satisfaction Soars – Top Rated for Customer Service
Whether it’s a fresh new build project or a home renovation, our design consultants strive to give every customer their very best. We’re proud to say that a whopping 100% of customers surveyed would recommend Village Blinds and Shutters to a friend! This speaks volumes about the positive experience our design consultants create during their home appointments.
Chart 1: Likelihood to Recommend
In this question, we asked customers “Based on your home appointment, how likely are you to recommend us to a friend?“
We were blown away that 100% of the recipients said they would indeed, recommend us, with a rating of 87.5% of those giving us a 5 out of 5!
That’s a testament to our dedication to providing you with top rated customer service.
Friendly, Knowledgeable Design Consultants Highly Rated By Our Customers
Our customers consistently praise the professionalism and helpfulness of our design consultants. Many specifically mentioned Mark and Ashleigh by name, highlighting their expertise, attentiveness, and ability to answer questions clearly.
95.8% of respondents to our most recent survey, gave us 5 out of 5 when asked how would you rate your home appointment experience. Indeed, 100% of survey respondents gave positive feedback to this question. This is truly humbling and clearly shows that we are top-rated for customer service for a reason.
Positive Aspects of the Home Appointment
Chart 2: Top-Mentioned Design Consultant Qualities
Customers appreciated various aspects of the home consultation process, including:
- Product knowledge: Our design consultants were praised for their in-depth understanding of Village Blinds and Shutters’ extensive product range. from our bespoke plantation shutters, through to shaped blinds and motorised blinds, our customers appreciate that our team knows our products inside and out.
- Tailored recommendations: Many customers felt the consultant listened carefully to their needs and offered personalised suggestions.
- Professionalism: Punctuality, courteousness, and a pleasant demeanor were all mentioned as positive aspects of the experience.
- Convenience: The ease of booking appointments online was a point of satisfaction for several customers.
Meet Our Top-Rated Design Consultants
Our dynamic team of design consultants aims to provide every customer across Northern Ireland with great advice, professionalism and product knowledge. From small domestic projects, through to new builds and commercial projects, they are dedicated to bringing you very best. Meet our top rated design consultants and find out how our customers rate them…
Ashleigh
“Ashleigh was really helpful and informative tailoring what I needed.”
Mark
“Mark was very easy to deal with he had a great approach and ideas to my purchase highly recommend”
Harold
“Harold gave great advice, Everything went very well.”
One piece of feedback in particular was humbling in its praise, “Your products are very good, but your people are excellent. This is the third (possibly 4th) time I’ve bought from VB and it’s the combination of quality products coupled with excellent customer service) from initial contact right through to fitting) that makes me a repeat customer.”
Overall, the feedback from our customers in Northern Ireland is overwhelmingly positive. They value the expertise, friendliness, and professionalism of our design consultants, and appreciate the convenience and value of our free home consultations at Village Blinds and Shutters.
Our customer reviews on platforms like Facebook and Google back the findings of this most recent survey. But this is just the beginning, we will always go the extra mile, to earn your top rating for customer service and provide the very best products and service for you.
Ready to Schedule Your Own Home Appointment?
We encourage you to experience the Village Blinds and Shutters difference for yourself. Click the button below or call us today to schedule your free home appointment in Northern Ireland. Let our design consultants help you find the perfect window coverings for your home!
About this customer satisfaction survey
Our customers are invited to complete customer service surveys throughout their buying process. This survey invitation deals specifically with the experience of our customers during our free home appointments. This survey covers a period in February and March of 2024, and the survey is sent out on a regular basis to all customers who have had a home appointment with a design consultant.
