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Village Blinds and Shutters
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Five Year Guarantee

Five years of support.Here when you need us.

Qualifying internal blinds and shutters include a Two Year Warranty followed by a Three Year Extended Care Plan. If something has gone wrong, start with the quick guide below or contact our team.

I need help with a product How the guarantee works

Not sure whether your issue is covered? That’s fine. Tell us what has happened and we’ll check the original order and the applicable guarantee period.

5 Year Guarantee Two years of warranty cover followed by three years of extended care.
Help me choose what to do

What do you need help with?

Choose the closest option. We’ll show you what to do next.

Quick help Start here
Call our team0800 059 0747 Email supportsupport@villageblinds.com
How your cover works

Two years of warranty, then three years of extended care.

The two periods run one after the other. The first starts when your qualifying products are installed.

Years 0–2 Warranty

Two Year Warranty

If a qualifying fault with materials, components or workmanship develops during this period, we’ll assess the issue and deal with it in line with the guarantee terms.

Starts when eligible products are installed.
Covers qualifying faults in materials, components or workmanship.
Repair or replacement where appropriate for a covered fault.
Years 3–5 Extended Care

Three Year Extended Care Plan

When the initial warranty ends, qualifying products move into the Extended Care Plan for a further three years.

Begins immediately after the initial two-year warranty.
Continues support for qualifying product faults.
A nominal call-out fee may apply during this period.
What may be covered

Fault with the product, or damage after installation?

That is the main distinction. Product faults may be covered. Accidental damage, misuse and alterations made after installation are normally treated differently.

Eligibility: the Five Year Guarantee Package applies to qualifying internal blinds and shutters on orders placed from 24 August 2023. Earlier qualifying orders remain subject to the warranty terms that applied when purchased. Outdoor-living products have their own applicable warranty terms.
May be covered

Product faults

MaterialsA problem with the product material itself.
ComponentsA control, mechanism or component develops a qualifying fault.
WorkmanshipA qualifying issue with the original manufacture or fitting.
Normally not covered

Damage after fitting

Accidental damageSomething has been knocked, pulled or otherwise damaged.
MisuseDamage caused by using the product outside its intended operation.
AlterationsChanges or modifications made after installation.
Local aftercare

Support from the team that supplied your order.

Our Ballymena team can check the original product, specification and installation date. If we need more information or an inspection, we’ll explain the next step.

Your original orderWe can check the product and installation details.
Made to measureYour order was produced to the agreed specification.
Local supportCall, email or send the details online.
What happens next

Once you contact us.

We’ll identify the order, look at what has happened and tell you what happens next.

01

Tell us what happened

Use the form, email or phone. Photos can be useful where relevant.

02

We check the order

We review the original product, specification and installation date.

03

We review the issue

If we need to see the product before confirming the next step, we’ll arrange that with you.

04

We arrange the next step

If the issue is covered, we’ll arrange the appropriate repair or replacement in line with the terms.

Your statutory rights are not affected. The Five Year Guarantee Package provides additional contractual protection and does not replace or reduce your statutory consumer rights.
Need us to check something?

Send us the details.

Tell us which blind or shutter is affected and what has happened. If you have customer or order details, include those too.

Call 0800 059 0747
Guarantee enquiry Tell us what needs attention.

The form stays closed until you need it. Open it when you are ready to send the details.

Common questions

Five Year Guarantee FAQs.

For anything specific to your order, contact us and we’ll check the details.

What is the Five Year Guarantee Package?
It is a Two Year Warranty followed by a Three Year Extended Care Plan for qualifying internal blinds and shutters, subject to the applicable terms.
When does my guarantee start?
For qualifying products, the Two Year Warranty starts from installation. The Three Year Extended Care Plan follows when the initial two-year period ends.
What types of faults may be covered?
Qualifying faults with materials, components or original workmanship may be covered. Accidental damage, misuse and unauthorised alterations are normally excluded.
Does the Extended Care Plan have a call-out fee?
A nominal call-out fee may apply during the Three Year Extended Care Plan. We can confirm the applicable position when we check your order.
Which orders qualify?
The Five Year Guarantee Package applies to qualifying internal blinds and shutters on orders placed from 24 August 2023. Earlier orders remain subject to the warranty terms that applied when purchased.
Does the guarantee affect my consumer rights?
No. The guarantee provides additional protection and does not affect your statutory consumer rights.
How do I report a problem?
Use the guarantee form on this page, email support@villageblinds.com or call 0800 059 0747.
Need support?

We’ll help you work out the next step.

Send the details online or speak to our team.

Call 0800 059 0747