Call to request an appointment 0800 059 0747
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Village Blinds and Shutter‘s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Village Blinds and Shutters’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 10 Pennybridge Industrial Estate, Ballymena BT42 3HB. Village Blinds and Shutters is a trading style of VB Blind Systems Ltd Our company registration number is NI054587. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms and conditions of use:
We offer a nationwide service in the UK and the Republic Of Ireland.
We aim to deliver within 3-4 working days items that we hold in stock. After placing your order, you will receive an e-mail advising the delivery date.
You should inspect goods immediately on arrival and note any damage on the carrier’s delivery note before signing the delivery note and handing it to the driver. We also ask you to inform us of any damage within 24 hours of receipt of goods.
If it is not possible for you to inspect the goods before signing the carrier’s delivery note please mark the delivery note clearly with the word “unexamined”. Please then inspect the goods within 24 hours of receiving them and inform us about any damage within 24 hours.
We hope that the product you receive meets your requirements completely but in the unlikely event of wanting to return an item, the following information applies.
Village Blinds offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. Your statutory rights are not affected.
To exercise this right you must download the Returns Request Form that can be downloaded here or at the bottom of this page. Please follow the instructions detailed within this form.
Please take note of the requirement to also complete the Decontamination form included in this document.
Failure to complete this document will prevent us from completing your return request.
The goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods.
In all instances a completed returns form must accompany the goods and include your Authorised Returns Number that we will provide you with.
Where goods are manufactured to order, these items cannot be returned.
We regret we cannot accept the return of any bath safety products, toilet seats, commodes, bathing slings, underwear or any made to order, bespoke products. Your statutory rights are not affected. Please contact us if you require any further information about returns.
All products must be returned complete, unused, in an undamaged state and in their original packaging where possible. If products are not returned in their original condition on return,Village Blinds reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to Village Blinds.
Please note that where an enhanced delivery service has been used, delivery charges will not be refunded once delivery has been made.
You must return the item in undamaged and unused condition in the original packaging and ensure the item is packed securely in order to avoid damage during transit.
We will inspect the item promptly after its return to us and if the item is undamaged, you will receive a refund within 30 days.
Should there be any damage to the item caused by you or due to unsatisfactory packaging used by you, we reserve the right to charge for any replacement parts necessary to ensure goods are returned to as new condition. The cost of returning any unwanted but otherwise satisfactory items is entirely at your own expense.
Your statutory rights are not affected.
If you change your mind before your order have been dispatched, you can request a cancellation by calling 028 2564 4444 or by emailing [email protected]. If the order has already been despatched & you are too late to request a cancellation, you may still request a return in accordance with the above returns procedure.
Any item that is made to order or bespoke in any way cannot be cancelled once your order has been placed.
Should you encounter a problem with your purchase within the warranty period please contact us. We will require your purchase to be returned to us for inspection and any necessary repair.
All goods are purchased from us at the request of the purchaser. We cannot and do not offer medical or clinical advice. We offer guidance only about the functionality and the suitability of products based on the information you give us.
We want to provide you with the most suitable product for your needs.
We believe that selecting the correct product is of great importance. If you remain in any doubt as to the suitability of a product for your needs, we suggest that you seek the advice of your local health authority or professional bodyl before confirming your purchase.
All images shown on the site are for demonstration purposes only and may not necessarily show the actual product that you will receive. Please read the product description thoroughly as this will give the correct product details.
Your rights as a consumer are protected by the Consumer Rights Act (2015).
We will only sell goods that;
Are of a satisfactory quality. Goods must be of a standard that a reasonable person would regard as satisfactory. Quality is a general term, which covers a number of matters including:
– fitness for all the purposes for which goods of that kind are usually supplied
– appearance and finish
– freedom from minor defects
– safety
– durability
In assessing quality, all relevant circumstances will be considered, including price, description, and advertising that we commission.
Any goods will also;
be fit for a particular purpose. When a consumer indicates that goods are required for a particular purpose, or where it is obvious that goods are intended for a particular purpose and a trader supplies them to meet that requirement, the goods should be fit for that specified purpose
match the description, sample or model. When a consumer relies on a description, sample or display model the goods supplied must conform to it. If the goods do not conform, an offence may have been committed
1: Goods bought in our showroom / shop:
What Are Your Consumer Rights?
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
– Up to 30 days: If your goods are faulty, you can get an immediate refund.
– Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
– Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.
You do not have a legal right to a refund or replacement just because you change your mind. BUT… please ask us about our returns policy as we may be able to help in-store.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06
2: Services paid for in our showroom / shop: What Are Your Consumer Rights?
The Consumer Rights Act 2015 says:
– You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
– If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
– If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06
3: Goods ordered at home: What Are Your Consumer Rights?
The Consumer Contracts Regulations 2013 say:
– Up to 14 days: After receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
– Up to 30 days: If your goods are faulty, you can get a refund.
– Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
– Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06
Services ordered at home: What Are Your Consumer Rights?
The Consumer Contracts Regulations 2013 say:
– In most cases, you can cancel within 14 days. If you agree the service will start within this time you may be charged for what you’ve used.
The Consumer Rights Act 2015 says:
– You can ask us to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
– If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
– If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06
Digital content – What Are Your Consumer Rights?
The Consumer Contracts Regulations 2013 say:
– You have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
– The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
– If your digital content is faulty, you’re entitled to a repair or a replacement.
– If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
– If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 0
We are VB Blind Systems LTD trading as Village Blinds and Shutters 10 Pennybridge Industrial Estate Ballymena, Co Antrim BT42 3HB. Our VAT Registration Number is GB574621726. We are a company registered in Northern Ireland and our company registration number is NI054587. You can contact us by email at [email protected] or by telephone on 028 2564 4444.
Our Terms and Conditions of Supply and Fitting Goods are ruled by the requirements of the Consumer Rights Act (CRA) 2015, The Child safety requirements BS EN 13120:2009+A1:2014 and The Alternative Dispute Resolution for Consumer Disputes Regulations 2015.
CONTRACT.
If you place an order on our website, through a catalogue or by a telephone, the contract will only be made when we send a letter or email confirming we have accepted your order. If you place an order with one of our salespeople (either
at our premises or elsewhere), the contract will be
made when you sign the order form.
GOODS.
The goods you receive from us must be; of satisfactory quality, fit for common purpose or any purpose made known to us, and must meet any description given. Please note that the images of the products we supply in our sales literature
or online are for illustration purposes only and we cannot guarantee that these printed/computer- displayed images will reflect the colour of the goods accurately. Our packaging may also vary.
SERVICES.
If we agree to carry out a service for you, we will ensure that this is carried out using reasonable care and skill.
GUARANTEE.
We warrant that, for a period of 2 Years from the date of installation, all goods and services supplied will be free from defects in materials and workmanship.
In addition to our Two Year Warranty, we provide you with a Five Year Guarantee. It’s our lasting commitment to you.
Our Five Year Guarantee begins from the moment that your products are installed. This extended care plan is part of our quality assurance to you, that your products have been created to last for years to come. During the Five Year Guarantee period, we will repair or replace any faulty products, free of charge, (subject to a nominal call-out fee).
In order for us to complete any repairs required under any of the warranties we will require access to your property at a mutually convenient time. Failure to provide such access within a reasonable time will be deemed a frustration of the contract and our obligations as set out within this clause will cease.
CHILD SAFETY.
If the goods contain any safety device(s) and/or are to be fitted in accordance with child safety requirements placing an obligation on all businesses to supply and professionally install safe products, then we will be required to fit such device(s). In the event that you should instruct us that you do not wish to have the safety device(s) fitted, we will refuse to install the goods. In such an instance, you will still be liable to pay up to the full price.
MEASUREMENTS.
If you are providing your own measurements, ensure they are correct and accurate as we cannot accept the return of made-to-measure goods on the basis that the
measurements were incorrectly supplied by you.
INSTALLATION.
The price for installation was agreed on the assumptions that; there is going to be one continuous site visit, there is unobstructed access to outside your property for vehicle parking, the area where the goods are to be fitted is unobstructed, surfaces and grounds the goods are to be fixed to are in a good condition allowing us to
easily obtain good fixings and with no objects in the immediate working area, there is no asbestos that we would be likely to come into contact with, and that no items under warranties/guarantees will be invalidated by the installation.
We may make a further reasonable charge for the additional time, costs or materials if these conditions are not met. We are not responsible for any loss or damage to your property that is not foreseeable, unless due to our negligence, or for the cost of repairing any pre-existing faults to your property, or for any damage discovered whilst undertaking the installation. We will not be responsible for carrying out any building work, moving any furniture, clearing access or invalidation of any warranties you do not tell us about in writing before you make your order.
ACCESS.
If we have agreed to install the goods
for you and you do not allow us access to premises without having a good reason for this, we may charge you additional reasonable costs incurred
to us as a result of this. If despite our reasonable efforts we are unable to contact you or to re- arrange access to the premises, we may end the
contract and you will be liable to pay us a sum up to
the price due under the contract.
PRICE.
The price for goods/services is set out in full in the order form and includes VAT. Payments are to be paid as indicated in the order form.
We require 50% of the Order to be paid as a deposit when placing your order, the final balance will be collected when we arrange & confrim your fitting date.
FURTHER CHARGES.
If you ordered installation services form us, further charges may apply in case additional and unforeseen circumstances arise. These will always be notified to you in writing. Please note that late payments may incur
an interest rate set at 2% a year above Ulster Bank
base lending rate accruing on a daily basis from
the due date until the actual date that you make the
payment.
DELIVERY.
The cost of delivery and installation
(where applicable) are included in the price. If you have asked to collect the goods from our premises, you can do so during our opening hours when
we notify you that the goods are ready. If we are delivering to you (this will be within 30 days unless a different date is agreed with you) and no one should be available to take the delivery at your address, we will leave you a note informing you of how to re-arrange delivery. If you do not re-arrange delivery (or collect the goods from us) within a reasonable time, we may charge you for storage costs and any further delivery costs. If despite our reasonable efforts we are unable to contact you to re-deliver or arrange collection within a reasonable time, we may end the contract and you will still be liable to pay us the price due under the contract.
DELAY OUTSIDE OUR CONTROL
If delivery/ installation is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any delays caused by the event, as long as the goods are still supplied within a reasonable length of time.
YOUR RIGHT TO CANCEL
If there is a risk that supply may be significantly delayed, or you have a legal right to end the contract because of something we have done wrong.
We will then refund your money you have paid for the cancelled goods and their delivery and installation. Goods already delivered to you must be returned to us at our expense or you must allow us to collect them at our expense.
OUR RIGHT TO CANCEL
a) We may end the contract at any time in writing to you (including email) if payment due to us was still not made within 7 days of us reminding you it is due, or if you do not, within a reasonable time; allow us to deliver the goods to you, collect the goods from us, or allow us to install the goods (if this was agreed). You will then be in the breach of the contract and still liable to pay us the price due under the contract.
b) If your order is accepted and processed and a pricing error that is obvious, unmistakeable and could have been recognised by you as being
so occurs, we reserve the right to terminate the contract and refund any sum of money you have paid to us.
LIABILITY.
If we fail to comply with these terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, unless due to our negligence. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you placed the order, both we and you knew it might happen, e.g. if you discussed it with us before placing your order.
THIRD PARTIES.
The contract is between you and us. No other person shall have any rights to enforce any of its terms.
COMPLAINTS.
You should inspect the goods
and any installation work as soon as conveniently possible and contact us if you believe there is a problem. You can phone us, email us or write to us using our contact details above to inform us of any issues. We will respond to your complaint as soon as possible. In the event that we are unable to resolve the matter to your satisfaction, you may refer the complaint to the British Blind and Shutter Associations Mediation Service if you are seeking rectification only, or alternatively through Small Claims Court.
OWNERSHIP AND RESPONSIBILITY FOR GOODS.
The goods supplied/installed by us will become your property once we have received payment for them in full. The goods become your responsibility from the time; they were delivered to the address you gave us, you collected the goods from us, or the time we pass the goods to any third party organised by you.
LEGALITY.
English law governs the contract although you can bring proceedings in England, Scotland, Wales or Northern Ireland if you live in those countries.
Be the first to receive news on our latest products and offers, straight in your inbox
