Frequently asked questions
Got questions?We’ve grouped together some of the most common questions our customers asked, (as well as a few less common ones). If you need to know something about Village Blinds, our product or services, our FAQ section is a great place to start so read on.
Why choose village Blinds & Shutters?
made local
With 30 years experience, our blinds and shutters are hand crafted right here in Northern Ireland.
High quality
We only use the highest quality materials and components in every blind and shutter.
expertly fitted
Each new blind comes with a 2-year guarantee for extra peace of mind.
turnaround times
Because our blinds are crafted right here in County Antrim, this provides faster turn around times.
General FAQ
Who is Village Blinds and Shutters?
Village Blinds is a locally owned family business based in Ballymena, County Antrim. We’ve been making blinds right here in County Antrim since 1991. Over those years, we’ve supplied blinds which have been installed in hundreds of thousands of homes across Northern Ireland and the UK. Homes just like yours, and ours.
We’re proud to be a thriving manufacturing business in Ballymena, we love our community and take our commitment to the local area and our team of over 40 employees at our Pennybridge factory and showroom very seriously.
Free home appointment faq
One of our most popular services is our free measuring or home consultation service.
Booking a home consultation takes the guesswork out of measuring for your new blinds. We come to visit your home at a time that suits you to ensure accurate sizes for your blinds and provide you with a quotation for the blinds you would like.
What areas do you serve?
We provide our free home consultation service to customers across most of Northern Ireland. Our distinctive vans can often be seen travelling in County Antrim, Greater Belfast, North Down, and the Mid Ulster area. If you live outside these areas, don’t worry, get in touch using our booking hotline 0800 059 0747 and we’ll do our very best to accommodate you.
How do I book an appointment?
Use our live booking form to find a time that’s most suitable for you.
Blinds and shutters made by hand, right here in
Ballymena
What happens during a home appointment?
Our representative will arrive at time agreed and discuss your ideas and plans. They will measure your chosen windows and present you with our range of material samples and colours and offer friendly knowledgeable advice based on the information you have provided. On average a home consultation takes around 20-45 minutes. We pride ourselves in our integrity and honesty and will never pressure sell under any circumstances.
Do i need to do anything to prepare?
If possible we would ask that you move any breakable vases or ornaments from the window area, and if possible move any furniture to aid access to the window area. This helps our representatives provide you with an efficient service.
Beautiful blinds & Shutters
Installed perfectly
0% Finance FAQ
We’ve partnered with Omni Capital Retail Finance to offer customers interest-free payments on orders £250 or over. (Subject to status, terms and conditions apply).
Am I eligible to apply?
Yes, If you are aged 18 or over, have been a UK resident for at least 3 years in permanent paid employment (over 16 hours per week), retired (receiving a pension), in receipt of a disability benefit or self-employed and with a UK bank or building society current account to accept direct debits.
What’s the application process?
The process usually takes around 10-15 minutes to complete. using The Omni Retail Finance Site. You will be asked information about your residential employment history as well as your bank details. You will also be asked to approve a credit check based on the information you have provided.
What’s next?
Once you have completed the application process you will usually get an instant decision. There are 3 possible outcomes.
Approved, Great news! You will then have to pay us the agreed deposit to proceed with the transaction, then we’ll get to work on your new blinds.
Referred, The application has gone to an underwriter who will manually look at the details. They may contact you via the methods you have indicated or ask you to upload supporting documents for your application to be considered.
Declined, Unfortunately, the application has not been accepted.
I’ve been accepted, what’s next?
Once you have paid your agreed deposit, (minimum 20% of your order value), we will start the manufacturing process. Once the blinds are complete we will contact you to schedule a convenient date and time for fitting.
Subject to eligibility, status, and terms and conditions.
V B Blind Systems Limited is acting as a credit broker offering finance products from Omni Capital Retail Finance Limited.
V B Blind Systems is authorised and regulated by the Financial Conduct Authority, registration number 835148. Credit is subject to status.
Need more info on our finance offer?
If you need more info on our 0% finance package please get in touch and we’ll do everything possible to answer your questions.
Payment FAQ
Is the fitting service really free?
Yes, if you have bought a blind from Village Blinds and your home in the County Antrim area, including Greater Belfast, North Down or Mid Ulster, fitting is included free of charge.
If you live outside our area, free fitting can still be arranged, (appointment dates might be a bit more limited though). Your best option is to get in touch and we’ll do everything we can to help.
Our customer service team will keep you updated on the progress of your blinds being made for you. Once they’re ready we’ll contact you to process your remaining balance and arrange a suitable free fitting date and timeYou can always give us a call on: 028 2564 4444 and we’ll be happy to help in any way possible.
do I need to do anything to prepare for my blinds being fitted?
Yes, If possible we would ask that you move any breakable vases or ornaments from the window area, and if possible move any furniture to aid access to the window area. Also you will need to remove any existing blinds from the window. This helps our installation team provide you with an efficient service.
how do i pay for my blinds?
If you decide to place an order we can process your deposit, (50% minimum). This can be paid directly to our representative via credit/debit transaction, by cheque or cash or by Bank Transfer. Once we receive a deposit for your blinds we will begin the manufacturing process. Once your order is ready, we will contact you to process your remaining payment. arrange and confirm your fitting date.
What happens during a blinds fitting?
Our installation team will arrive at time agreed and get straight to work fitting your new blinds. Once completed our installation team will talk you through the operation of your new blinds. They will then will ask you to sign an agreement that you are happy with the blinds, service and safety elements of the blinds.
Need more information?
Don’t worry if our FAQ section didn’t quite answer the questions you may have, feel free to call us on 028 2564 4444 or email us at info@villageblinds.com and we will do everything we can to help.
We are constantly revising our FAQ section to bring you the latest info available.
Book your home appointment
Complete the handy booking form for your free home appointment.