Frequently asked questions
We’ve grouped together some of the most common questions our customers asked, (as well as a few less common ones). If you need to know something about Village Blinds, our product or services, our FAQ section is a great place to start so read on.
Who is Village Blinds?
Village Blinds is a locally owned family business based in Ballymena County Antrim. We’ve been making blinds right here in County Antrim since 1991. Over those years, we’ve supplied blinds which have been installed in hundreds of thousands of homes across Northern Ireland and the UK. Homes just like yours, and ours.
We’re proud to be a thriving manufacturing business in Ballymena, we love our community and take our commitment to the local area and our team of over 30 employees at our Pennybridge factory and showroom very seriously.
For more info about Village Blinds check out our About Page
Free Home Consultations FAQ.
One of our most popular services is our free measuring or home consultation service.
Booking a home consultation takes the guesswork out of measuring for your new blinds. We come to visit your home at a time that suits you to ensure accurate sizes for your blinds and provide you with a quotation for the blinds you would like.
What areas do you provide home measuring in?
We provide our free home consultation service to customers across County Antrim, including Greater Belfast, North Down, and the Mid Ulster area. If you live outside these areas, don’t worry, get in touch and we’ll do our very best to accommodate you.
How do I book a free home appointment?
Booking your free appointment couldn’t be easier. Simply call us on: 028 2564 4444, or complete our booking inquiry form and we’ll take it from there.
What happens next?
Our customer service team will review your appointment request and contact you to confirm a time that suits you best. Please make a point of informing them of any special instructions/requirements you may have.
What happens during a home appointment?
Our representative will arrive at time agreed and discuss your ideas and plans. They will present you with our range of material samples and colours and offer friendly knowledgeable advice based on the information you have provided. On average a home consultation takes around 20-45 minutes. We pride ourselves in our integrity and honesty and will never pressure sell under any circumstances.
Do I need to do anything to prepare for the home appointment?
If possible we would ask that you move any breakable vases or ornaments from the window area, and if possible move any furniture to aid access to the window area. This helps our representatives provide you with an efficient service.
What happens after the home appointment?
If you decide to place an order we can process your deposit, (50% minimum). This can be paid directly to our representative via credit/debit transaction, by cheque or cash. Once we receive a deposit for your blinds we will begin the manufacturing process and when they are ready we will contact you to arrange the fitting, (if required).
0% Finance FAQ.
About our 0% finance offer
We’ve partnered with Omni Capital Retail Finance to offer customers interest-free payments on orders £250 or over. (Subject to status, terms and conditions apply).
Am I eligible to apply?
Yes, If you are aged 18 or over, have been a UK resident for at least 3 years in permanent paid employment (over 16 hours per week), retired (receiving a pension), in receipt of a disability benefit or self-employed and with a UK bank or building socienty current account to accept direct debits
What’s the application process?
The process usually takes around 10-15 minutes to complete. using The Omni Retail Finance Site. You will be asked information about your residential employment history as well as your bank details. You will also be asked to approve a credit check based on the information you have provided.
Once you have completed the application process you will usually get an instant decision. There are 3 possible outcomes.
Great news! You will then have to pay us the agreed deposit to proceed with the transaction, then we’ll get to work on your new blinds.
The application has gone to an underwriter who will manually look at the details. They may contact you via the methods you have indicated or ask you to upload supporting documents for your application to be considered.
Unfortunately, the application has not been accepted.
I’ve been accepted, what’s next?
Once you have paid your agreed deposit we will start the manufacturing process. Once the blinds are complete we will contact you to schedule a convenient date and time for fitting.
Subject to eligibility, status and terms and conditions.
Need more info on our finance offer?
If you need more info on our 0% finance package please get in touch and we’ll do everything possible to answer your questions.
Free Fitting FAQ.
Is your fitting service really free?
Yes, if you have bought a blind from Village Blinds and your home in the County Antrim area, including Greater Belfast, North Down or Mid Ulster, fitting is included free of charge.
I live outside your area is it still free?
If you live outside our area, free fitting can still be arranged, (appointment dates might be a bit more limited though). Your best option is to get in touch and we’ll do everything we can to help.
I’ve ordered my new blinds, when will they be fitted?
Our customer service team will keep you updated on the progress of your blinds being made for you. Once they’re ready we’ll contact you to arrange a suitable free fitting date and time. You can always give us a call on: 028 2564 4444 and we’ll be happy to help in any way possible.
Do I need to do anything to prepare for the free fitting of my blinds?
Yes, If possible we would ask that you move any breakable vases or ornaments from the window area, and if possible move any furniture to aid access to the window area. Also you will need to remove any existing blinds from the window. This helps our installation team provide you with an efficient service.
What happens during a blinds installation?
Our installation team will arrive at time agreed and get straight to work fitting your new blinds. Once completed tour installation team will talk you through the operation of your new blinds. They will then will ask you to sign an agreement that you are happy with the blinds, service and safety elements of the blinds.
What happens after my blinds are fitted?
Once our Installation team have completed fitting your blinds and you’ve signed your agreement. You will be required to pay any outstanding balance on your order. This can be paid directly to our representative via by cheque or cash, or via card in store or over the phone on: 028 2564 4444
Need more information?
Don’t worry if our FAQ section didn’t quite answer the questions you may have, feel free to call us on 028 2564 4444 or email us at firstname.lastname@example.org and we will do everything we can to help.
We are constantly revising our FAQ section to bring you the latest info available.
At Village Blinds, we are famous for creating beautiful blinds just for you, and now with our 0% Finance offer we’ve made it even easier for you to get the new blinds you really want – interest free!
At Village Blinds we have built a reputation for producing the finest quality blinds and providing our customers with the very best service.
We are very proud of the fact that we've created beautiful blinds for thousands of families throughout Northern Ireland.
Here's what some of our customers have to say.
Outstanding and friendly service. Really good quality - and much more £ reasonable than other companies!
July 9, 2019
Great job.very happy with my new blinds..ordered and fitted in under two weeks..thankyou..x
October 7, 2017
Went yesterday to see what kind of blinds i could get, lady at reception was nice, can't wait to get them next week
October 19, 2018
Ordered my Blinds from Village for entire house and they were put up 2 weeks before Christmas. Next morning noticed 3 of my blinds had grease looking dirty marks the biggest blind in my living room being the worst. P.m the owner and asked could someone ring me to arrange to come out the next day ( mon) and he said should be ok. No phone call so had to ring again and lady in office knew nothing about my phone call Finally a fitter came out and he said they were definitely bad and not right and took the 3 blinds away . So was told by fitter that they would definitely be up for Christmas and they would be fitted top priority. But more time went by and we heard nothing so yet again had to ring and chase them then was told yes your blinds are in when would you like them fitted . So got them fitted before Christmas must say the fitter was a very friendly fella and was very apologetic but would have been nice to have this from owner.
January 31, 2019
10 Pennybridge Industrial Estate Ballymena. BT42 3HB
ABOUT VILLAGE BLINDS