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Help and Support

Customer Support Form

1. Customer Details

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2. Case Details

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    Quality Assured Five Year Guarantee

    From made to measure blinds, to bespoke composite plantation shutters, each one is created to exacting standards, right here in Northern Ireland. By choosing Village Blinds and Shutters, you are investing in high quality products, which are made to last. Our Five Year Guarantee Package, comprises of a Two Year Warranty and a Three Year Extended Care Plan.

    About our Five Year Guarantee Package

    Two Year Warranty

    Our experienced team carefully craft each made to measure blind and composite plantation shutter to ensure a great fit. We’re dedicated to providing every customer with peace of mind when the invest in our quality products. 

    To back up our commitment to quality, we offer a Two year warranty, which takes effect once we fit your products. During that time, we promise to repair or replace any faulty products free of charge.

    Three Year Extended Care Plan

    We believe that true quality endures. With that in mind, when you buy made to measure blinds, plantation shutters or outdoor living products at Village Blinds & Shutters, in addition to our Two Year Warranty, we provide you with an additional Three Year Extended Care Plan. It’s our lasting commitment to you.

    Our Three year Extended Care Plan begins two years from the moment that your products are installed. This extended care plan is part of our quality assurance to you, that your products have been created to last for years to come. During the Three Year Extended Care Plan period, we will repair or replace any faulty products, free of charge, (subject to a nominal call out fee).

    Excellent Quality With Five Year Guarantee
    Each blind and shutter is individually crafted by our skilled team, right here in

    Northern Ireland

    What’s Not Covered

    Our Two Year Warranty and Three Year Extended Care Plan is designed to assure you of our commitment to delivering the very highest quality products for your home. As such this Two Year Warranty or Three Year Extended Care Plan does not cover cases where a damage is deemed as a result of improper use, For example,  alterations,  accidental damage, or misuse.

     
    Need More Information?

    If you would like any further information on our Two Year Warranty or 5 Year Guarantee, please feel free to get in touch with us via Email: [email protected]  phone (NI), 0800 059 0747, or (ROI) 1800 851 234

    Or complete the contact form below and we’ll get back to you as soon as possible.

    This Two Year Warranty and Three Year Extended Care Plan is applicable to orders placed after 24th |August 2023. Orders placed prior to this date will be covered by our 2 year Warranty.

    Contact us about our Five Year Guarantee

    If you would like to find out more about our Five Year Guarantee, or to report a potential issue, please complete the handy form below and we’ll be in touch to help in every way possible.

    Trusted By Customers​

    With over 30 years of experience Village Blinds and Shutters have developed a reputation for delivering an exceptional standard of service.

    Here’s what some of our customers have had to say,

    Carrie Kane
    Carrie Kane
    2023-11-21
    Blind Fitting was hassle Free. Lindsay just quietly worked away, very tidy and attentive to what he was doing. All round an excellent job!
    Rosemary Moffatt
    Rosemary Moffatt
    2023-11-03
    My new blinds are beautiful . I couldn't fault the service, price or installation. Nicolas who installed them did an excellent job. I would recommend Village Blinds to everyone. Thank you all for a job well done.
    catriona bannon
    catriona bannon
    2023-11-01
    Hi Nick has been out to fit my blinds this evening. Rare you meet such a helpful,knowledgeable & informative staff member ! He went the extra mile , nothing too much bother & always polite . My experience from start to finish with Village Blinds & Shutters has been fantastic! Be it from the first meeting , to the admin staff and now Nick the fitter . Thank you all Catriona
    denis mcelroy
    denis mcelroy
    2023-10-31
    Excellent product, fitting and after sales service. Highly recommended. Denis and Shauna
    Keith Darragh
    Keith Darragh
    2023-10-26
    Superb service from Lindsay at village blinds. Delighted with the blinds! Highly recommend
    patricia hegan
    patricia hegan
    2023-10-22
    We are very happy with village blinds especially with Ian who was very patient with me ( it was a tricky job) . He fitted the blinds perfectly and we are absolutely delighted with them ! Gary and Trish McKee
    bernadette best
    bernadette best
    2023-10-20
    Lynsey did a first class job when fitting roller blinds in our kitchen and en-suite. Very efficient and courteous service. Very many thanks. Bernadette
    Anne McCoy
    Anne McCoy
    2023-09-21
    Big thank you to Lynsey who installed our blinds in our new home. He was very helpful, and had done a fantastic job.
    Stephanie Marcus
    Stephanie Marcus
    2023-09-19
    Delighted with my new blinds. The process was so straightforward and fitting was very quick. They look amazing and have made a big difference to my rooms. Thanks Village Blinds.
    Aaron Pollock
    Aaron Pollock
    2023-08-18
    Had a great experience with Lindsay - Very professional, a range of options and everything measured and agreed on the day. I would recommend village blinds to any new or existing homeowners.

    Book your Home Appointment

    Complete the handy booking form for your free home appointment.

    Blinds Appointment

    1-10 blinds, (30 minutes)

    Our 30-minute free blinds appointment is perfect for measuring up to 10 made-to-measure blinds, suitable for most domestic needs.

    New Build Appointment

    10+ blinds, (30-60 minutes)

    Getting ready to move into a new home? Our New Build appointment will allow enough time to measure everything up and talk through the available options.

    Shutter Appointment

    (60 minutes)
    If you are interested in our elegant Plantation Shutters, this in-depth appointment will allow our staff to obtain the details of your requirements.

    Pergola Appointment

    (45 minutes)

    Looking to maximise your outside space? Our 45-minute Pergola appointment will allow us to carry out a site survey and provide you with some great options.

    Five Year Guarantee Package FAQ