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Customer Testimonials: What do our customers really think?

29 May 2024

Table of Contents

Find your perfect new blinds or shutters

Whether you are looking for new blinds or shutters for any room in your home, Village Blinds & Shutters are here to help make the process convenient for you.

At Village Blinds and Shutters, our customers are more than just clients—they’re our neighbours and friends. Our Customer Testimonials demonstrate that we take great pride in delivering exceptional service, high-quality products, and a smooth, enjoyable experience from the initial consultation to the final installation. But don’t just take our word for it; our customers have shared their own stories, highlighting why they keep coming back to us for their window treatment needs. Here’s a glimpse into their experiences, with customer testimonials showcasing the outstanding service and craftsmanship we strive to provide every day..

Customer Testimonials - Measuring and sales at Village Blinds and Shutters Northern Ireland

1. Measuring and Sales

During our free home appointments our design consultants are tasked with finding out about your project From the practical elements to the aesthetics, they are on hand to give you the very best help and advice. They will take accurate measurements of your windows and often provide you with a quotation on your chosen products at the time of the appointment.

Customer Testimonials for our Measuring and Sales Process.

  • SHARON: “Everything was great from measuring and fitting the blinds. I felt no pressure to place an order at measuring appointment, which was great. I did place an order at this stage though!”
  • Joanne:Top-class service from initial call to measurement and fitting.”
  • Hilary: “From online booking, consultation & fitting was a very professional experience. Can’t think of anything to improve.”
  • Angela: “I could not fault any part of your service, very professional from first call to fitting.”
  • Elizabeth: “This was an excellent service from start to finish. I would highly recommend your staff to anyone.

2. Installation and Fitting

Our installation team is made up of a group of industry professionals all dedicated to deliver you delightful results. As well as installing your blinds, they will take time to talk you through usage and care tips for your gorgeous new blinds or shutters. Once complete they will always aim to leave your home as tidy as they found it.

customer testimonials - installation and fitting at Village Blinds and Shutters

Customer Testimonials for the Installation and Fitting Process

  • How do Cafe Style Shutters Work?Linda:Totally delighted with shutters. Will probably end up getting more for other windows in house & really pleased with Tom the fitter. No mess whatsoever. 100% recommend.”
  • Gail:The shutters are fantastic. The design I wanted was an awkward one, but the design solution worked out great. The installers were so professional. Their attention to detail on the fit was second to none. Very impressed.”
  • Mary:Both Matthew & Lynsey were very affable & knowledgeable, a real asset to Village Blinds.”
  • Tracey: “You can’t improve – no issues with this order and installation. All excellent.”
  • Andrea: “Both Andrew and Nick are a credit to the company. They are both very professional, friendly and helpful.

Customer Testimonials - Quality at Village Blinds and Shutters Northern Ireland

3. Quality

With over 30 years in the business, Village Blinds and Shutters have built up an unparralled level expertise where we have honed our processes to produce the finest quality products, right here in Northern Irelnd. We back up our efforts for quality with an industry leading 5 year guarantee plan for all our retail customers

Customer Testimonials Relating to Quality

  • Wallace: “I was more than pleased with the job and could not have wanted any better.”
  • Emer: “The blinds look great – I’m very pleased!”
  • Tracey: “You can’t improve – no issues with this order and installation. All excellent.”
  • Patricia: “A great experience from start to finish.”
  • Janis: We had previously got blinds online, for our last home, but I am so glad we opted for Village Blinds this time. It was more expensive, but the quality of our new blinds is streets ahead of what we had before.

4. Customer Service

At Village Blinds and Shutters, we believe exceptional customer service is the cornerstone of a great business. Our team is dedicated to providing a seamless and enjoyable experience for every customer, from the initial consultation to the final installation. Our clients have shared their experiences, highlighting the professionalism, friendliness, and expertise of our staff.

Customer testimonials relating to customer service at Village Blinds and Shutters Northern Ireland

Customer Testimonials for Customer Service

  • Linda: “I am pleased with the service provided.”
  • Suzanne: “There is not a single thing needed to improve the experience. It was perfect!
  • Stephanie:Very happy with my experience.”
  • William: “Nothing I can think of to improve, excellent service and communication.”
  • Lorna:Very professional and helpful service, at every level! Many thanks!”
  • Narind:Great experience from start to finish, thank you :)”

Read our latest customer reviews


Customer Testimonials – Final Thoughts

Thank You to our Customers

At Village Blinds and Shutters, we are immensely grateful for the valuable feedback from our customers. Your kind words and honest insights in the customer testimonials drive us to maintain our high standards and continually strive for excellence.

Thank You to our Team Members

We extend our heartfelt thanks to every member of our team for their unwavering dedication to delighting our customers and delivering exceptional service. Your professionalism, attention to detail, and commitment to quality truly make a difference.

On a Path of Continual Improvement

As we look to the future, we remain steadfast in our commitment to continually improve and provide the best possible experience for all our customers. Thank you for choosing Village Blinds and Shutters.

Customer Testimonials Sentiment Cloud

Based on the comments provided, there is a list of the top used Customer Testimonialssentiment phrases

excellent, professional, helpful, great, pleased, friendly, delighted, perfect, credit, no improvement needed, no issues, good, highly recommend, smooth, awesome, fantastic, top class, superb, impressive, amazing, faultless, flawless, outstanding, brilliant, seamless.

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Book your free home appointment

Your new blinds and shutters all start with a convenient home appointment with one of our friendly design consultants.

1-10 Blinds Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 30 minute appointment)

10+ Blinds Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 60 minute appointment)

Shutter Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 60 minute appointment)

Pergola Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 60 minute appointment)

Village Blinds and Shutters Home Appointments FAQ

Our design consultant will arrive at the agreed time slot and ask you questions about your requirements and style preferences to help understand your project. They will measure your windows and discuss fabric/material options and provide you with a quotation based on your choices.

Depending on your requirements, a home appointment can take from 30 minutes for 1-10 blinds, to 60 minutes for 10+ blinds or window shutters. Our design consultant will work at your pace and we’re happy to stay longer to talk through your options and provide advice if you’d like.

We would ask ahead of the home appointment that you have arranged clear access to the window areas being measured and that any obstructing furniture or breakables near the windows are removed.

Once the windows are in, plastering has been completed and any tiling or skirting or architrave that might be close to the blinds has been installed. This will allow our design consultant to take accurate measurements.

Usually, our design consultant will be able to provide you with your quotation during your appointment.  Sometimes for some very bespoke projects pricing can take a little longer. If you haven’t heard back within 24 hours, give them a call or email and they will keep you updated.

Our production team work tirelessly to craft every single blind and shutter for our customers individually. Lead in times can vary depending on factors such as material availability and our production schedule. That being said we will always work to get your order as quickly as possible. Ask your design consultant for an up-to-date lead time estimate.

Village Blinds and Shutters offers free home appointment s across Northern Ireland. From Armagh to Whiterocks, Bangor to Strabane and everywhere in between. Why not book your free home appointment today?

Our design consultants strive to arrive for your home appointment within the scheduled timeslot, but unforeseen circumstances may occasionally cause delays. We appreciate your understanding and patience. If you have any questions about your booking please call out booking hotline on: 080 0059 0747

Our home appointment time slot is designed to enable you to get the most out of your time with our design consultant. It’s your opportunity to get free help and advice about your project from our experts. 

You can choose a convenient time slot from our morning slot, 8:30am-11am),  midday slot, (11am-3pm),  or afternoon slot, (3pm-5:30pm) (3pm-4pm on Fridays).